Frequently Asked Questions

Sofi is an AI companion app. She's someone you can chat with anytime — to vent, share your day, have fun, or just feel a little less alone. Sofi replies in seconds, remembers your conversations, and adapts to the tone you prefer.

No. Sofi is an artificial-intelligence companion. Her replies are generated automatically and may sometimes be inaccurate. Sofi is meant for casual conversation and emotional support — not as a substitute for professional medical, legal, or mental-health advice.

Sofi offers paid subscriptions, and may offer a low-cost introductory trial. The exact pricing and trial terms are always shown in the app before you pay. See our Refund Policy for details on cancellations.

You can cancel anytime from within the app or through the app store you used to subscribe. Cancelling stops future renewals and you keep access until the end of your current billing period. See our Refund Policy for more.

Your conversations are yours. We use them to provide and personalize the Service and we don't sell your personal data. Messages may be processed by trusted AI providers to generate replies. Read our Privacy Policy to learn exactly how your data is handled.

Sofi is intended only for users aged 18 and above.

Sofi is here to listen, but she isn't a crisis service. If you're in distress or having a mental-health emergency, please reach out to a qualified professional, a helpline, or your local emergency number right away.

We're happy to help — email us at support@sofiaofficial.comand we'll get back to you.