Frequently Asked Questions
Last updated: June 15, 2026
Everything you might want to know about Sofi. Still have a question? Reach us anytime at support@sofiaofficial.com.
What is Sofi?
Sofi is an AI companion app. She's someone you can chat with anytime — to vent, share your day, have fun, or just feel a little less alone. Sofi replies in seconds, remembers your conversations, and adapts to the tone you prefer.
Is Sofi a real person?
No. Sofi is an artificial-intelligence companion. Her replies are generated automatically and may sometimes be inaccurate. Sofi is meant for casual conversation and emotional support — not as a substitute for professional medical, legal, or mental-health advice.
How much does Sofi cost?
Sofi offers paid subscriptions, and may offer a low-cost introductory trial. The exact pricing and trial terms are always shown in the app before you pay. See our Refund Policy for details on cancellations.
How do I cancel my subscription?
You can cancel anytime from within the app or through the app store you used to subscribe. Cancelling stops future renewals and you keep access until the end of your current billing period. See our Refund Policy for more.
Are my conversations private?
Your conversations are yours. We use them to provide and personalize the Service and we don't sell your personal data. Messages may be processed by trusted AI providers to generate replies. Read our Privacy Policy to learn exactly how your data is handled.
What age do I need to be to use Sofi?
Sofi is intended only for users aged 18 and above.
What if I'm going through a hard time?
Sofi is here to listen, but she isn't a crisis service. If you're in distress or having a mental-health emergency, please reach out to a qualified professional, a helpline, or your local emergency number right away.
How do I contact support?
We're happy to help — email us at support@sofiaofficial.comand we'll get back to you.